Easy. Economical. Ecological.

Is the SmartKlean Laundry Ball safe for those with sensitive skin or skin disorders?
Yes! The SmartKlean Laundry Ball is 100% hypoallergenic and provides the most natural wash without leaving any residues behind. Some people have seen their eczema and psoriasis clear up as a result of using it.

Does the SmartKlean Laundry Ball keep white laundry white?
SmartKlean does a wonderful job at cleaning colors and whites but it does not contain any optical brighteners, bleach or other whitening agents. Some like to add powdered bleach (like Oxiclean) to help get whites really white or to combat stains. You can find an article on our blog that provides many natural alternatives for toxic bleach products: Read how to whiten laundry without bleach.

Will the Laundry Ball remove stains?
 The laundry ball does not contain any added whiteners or enzymes to help with stains, so you will need to pretreat stubborn stains prior to washing. Use SmartKlean Stain Remover or your favorite stain remover in conjunction with the laundry ball.

How long will the SmartKlean laundry ball last for me?
The SmartKlean laundry ball will last about 365 washes. It lasts about one year for the average user. View our lifespan chart (PDF) which shows the lifespan of our product according to different wash schedules (for example if you wash once a week or ten times a week).

Can the SmartKlean Laundry Ball be used with laundry detergents?
This is not necessary, but yes it can.  This will not affect the laundry ball.

Is SmartKlean safe to use in my HE or front load washer?
Yes, there are no suds so it is perfect for these type of washers. However it is important to remember to not use hot water as this may melt the seal and open the laundry ball.

Can the laundry ball be used in shared / community laundromats? We typically recommend new users to clean the washer if detergent was used before using the laundry ball. This is to avoid any detergent residues or mold to be in your wash with the laundry ball as it will affect its effectiveness. And since detergent is most likely still being utilized by other users in public laundromats, our suggestion would be to choose the machines that look the cleanest or to give any visible dirt on the machine a quick wipe with a sponge / cloth before throwing any light colored items into the machine. For best results add a 1/4 cup of white vinegar to your washes as the acid in the vinegar will dissolve any detergent residues and soap scum. Plus it will also soften your clothes even more.

Can SmartKlean be used in a machine that washes and dries with one unit? Can the ball stay in during the dry cycle?
No, the laundry ball is designed only for washing machines. High heat can possibly melt and deform the seal of the laundry ball and may cause it to open up inside the washer. The exterior of our product is a thermoplastic, meaning it is affected by temperature. High heat may also shorten the lifespan of the ceramic beads.

I don’t see any suds!  Is my SmartKlean laundry ball working?
Yes! Your laundry ball is still cleaning even though you don’t see any suds. The amount of suds in your washer has nothing to do with the effectiveness of the laundry ball.  In fact, most commercial laundry soaps contain ingredients to produce fake suds to fool you into believing their products work better.

Do I need to remove the Laundry Ball for the rinse cycle?
Skipping or starting from the rinse cycle can help you save water and energy, but this is not necessary. The laundry ball is designed to be safe inside the washer throughout all cycles.

Can the laundry ball be used to hand wash?
Yes, the clothes will need to be soaked together with the ball for 15-30 minutes and then afterwards, slightly agitate / stir the clothes for 10-15 more minutes.

Can I use hot water to wash with the SmartKlean Laundry ball?
No, hot water is unnecessary and we do not recommend the use of hot water with the laundry ball because it may reduce the life of the active ceramic components.

I accidentally put the laundry ball in the dryer after washing clothes. Did I damage it or decrease its effectiveness and lifespan?
Although the laundry ball should only be used in cold water settings, it should be okay if it is accidentally put in the dryer once or twice. If there is no visible damage, it should be working perfectly fine. The ceramics can withstand dry heat with no problem, it is only the exterior thermal-sensitive exterior that can possibly become damaged with the heat of the dryer. The ceramics' lifespan will shorten with hot water however, so please make sure cold water is always used with the laundry ball.┬ 

Can the SmartKlean laundry ball be used for delicate fabrics?

Yes, in most cases. You can use it for delicate fabrics such as silk and wool although some will prefer to hand wash these fabrics with our laundry ball just to be safe.

Can the SmartKlean Laundry Ball be used on cloth diapers?
Yes. Many of our customers love using our laundry ball to wash their cloth diapers! See this mom’s review on the SmartKlean Laundry Ball with her baby’s cloth diapers.

Will the laundry ball remove static cling?
The laundry ball can help reduce static cling, but it may need some aid specially during winter or dry seasons when static cling tends to increase. There is no need to purchase toxic dryer sheets for this. We have posted 3 simple, natural solutions for static cling on our blog..

If detergent or soap is added to the wash, will it damage the ball or the ceramic beads, or make it any less effective?
It is unnecessary. However, whenever you use any laundry-cleaning product with the laundry ball, it increases the activity and function of these products. We recommend safe and eco-friendly products if you would like to use detergent in conjunction with the laundry ball.

If bleach is added to the washer together with the ball, will it damage the ball or the ceramic beads, or make it any less effective?
Whenever you use any laundry product with the laundry ball, it will only increase the activity and function of these products. However we don't recommend the use of common bleach because of its damage to your health, clothes and environment. Some like to add powdered bleach (like Oxiclean or Eco bleach) to help get whites really white or to combat stains. You can find an article on our blog that provides many natural alternatives for toxic bleach products: Read how to whiten laundry without bleach. You can also use lemon juice or hydrogen peroxide as a mild whitener for your fabrics (to keep whites white).

 I often forget that I have a load in the washing machine and it will sit there all day and / or overnight. What effect might this have on the ball and our laundry?
This won't affect the laundry ball, it may be kept in the washer. However, we don't recommend leaving the clothes in the machine as this may cause a moldy smell on the laundry. If it becomes smelly, you can rewash the laundry or you can heat dry the laundry with a half cup of baking soda.


Is it advisable to use the SmartKlean laundry ball with a fabric softener?
This is not necessary. The laundry ball also acts as a fabric softener.

How do I know when the laundry ball is no longer usable?
There will be two indications. 1. The laundry will become less clean. The efficacy of washing decreases due to the deterioration of the ceramics within the laundry ball after about 365-400 washes. 2. Once the ceramics begin to wear off and reduce in size these tiny grains will eventually fall into the perforations of the enclosure of the laundry ball. This is a sign that the wash ball is reaching its end and it is time to change to a new one.


What about smell? What can I do if I miss the smell of the detergent?
Your laundry will smell neutral. Some people are used to the smell of washing powder, the so-called fresh-chemical laundry smell of mountain spring. Other people do not like this smell or are allergic to soap, and use a fragrance-free detergent. If you want scented laundry, you can add your favorite essential oils to the wash.

Adding essential oils to the dry cycle will keep the scent of essential oils in the fabrics longer. Add about 15-20 drops of your favorite essential oil on a small towel or cloth and throw it in the dryer with the laundry once the clothes are DRY. Air dry it for 10 minutes using a NO HEAT (or low heat) setting.  

Please note: Once the washing is done, it is important to immediately move the load into the dryer. Leaving clothes damp in the washer will cause a bad odor on the clothing and will not be disguised by chemical fragrances.

Can the SmartKlean Laundry ball damage my clothing?
No, certainly not. The laundry ball’s exterior is designed to be gentle with clothing and the movement in the drum will only agitate the dirt off your clothing. In fact, the technology of the laundry ball is designed to prolong the lifespan of your clothing in comparison to detergents.

Will my clothes retain their color with the SmartKlean laundry ball?
SmartKlean does not contain any bleach additives or other chemicals that may fade fabrics, achieving excellent results in terms of color protection. Additional tips to prevent fading: Avoid prolonged exposure to the sun. The sun quickly fades fabric. Line dry items or toss them in the dryer on an air-dry cycle. Less heat exposure to the fabric is best to prevent fading.

Can the SmartKlean Laundry ball damage the drum or sensors in HE machines?

SmartKlean is designed to withstand long high-speed spin cycles and is safe to use with all conventional washing machines (HE and front loaders).

Is the laundry ball safe for septic systems?
Yes, the laundry ball does not leave behind any residues or suds so it is perfect for septic systems.

How large is the laundry ball?
The SmartKlean laundry ball is about the size of a softball or about twice the size of a tennis ball.

What exactly happens when you put the laundry ball out in the sun to recharge?  How do the ceramic beads recharge?
The ceramics work best if they are fully dried every 10-30 washes and sunlight is the best way to reduce the moisture content of the components. The sun will heat up the ceramics and also the surrounding air. This causes the humidity to fully evaporate from the ceramics allowing them to work at their optimal function, such as the first time it was used. The quartz mineral present in the laundry ball is also energized by the sun, adding more power to its functions.

Does the laundry ball need direct sunlight to recharge or can it be placed indoors to dry on a sunny window? What if we don’t get sun where we are?
To recharge the laundry ball, it may be put in a dry area outdoors or indoors, the sunlight will just speed up the process of removing the moisture content. If there is no sunlight, leave it out in a dry area for a few more hours.

Is there any part of the Laundry Ball that is harmful to the environment?
The ceramic pellets inside the laundry ball are not harmful to the environment. They leave no residue in the water and are completely biodegradable. The ball itself is made of thermoplastic elastomer, an eco-friendly and recyclable material.

Isn’t nano-silver harmful for health and the environment?
This depends on how it is used. There have been studies that suggest that the placement of silver in certain products such as cosmetics or moisturizers, or air fresheners may have a negative impact on our health by materially altering immunity, in some instances “taking away the ability for your immune system to deal with pathogens.” However,  the silver substance in the laundry ball is applied the same way the rest of the ingredients and minerals are applied to the product’s ceramics. The technology is specifically designed to NOT release or dissolve easily into the environment. Just as you won't see, feel or taste any dissolved minerals like sodium carbonate (baking soda) in the water that has been in contact with water, there will be no significant amount of dissolved silver on your laundry and much less, our waterways . In other words, it will only affect surfaces in a close range and not outside of the washer.
The environmental concerns mainly apply to products that actually dissolve the silver directly into the human body (through ingestion or skin absorption) or the environment. Some of these products are used for medical purposes in liquid, gel or powder form. These applications are very different from the technology we use on our ceramics to avoid waste or run off into our water systems.


Does the laundry ball contain BPA or PVC materials?
The enclosure is free of BPA, PVC, Pthalates and Latex. This is one of the unique traits and competitive advantages our laundry ball has over many other laundry balls that use cheaper and toxic plastics.
TPE (thermoplastic elastomer) is an environmentally friendly material that is not generally ranked in the pyramid of plastics, it is currently depicted as the third revolution of the rubber industry as TPE possesses not only the high elasticity property of  vulcanized rubber, but also the good processing property of  thermoplastics. Although the contact of the laundry ball to the skin will be very minimal, TPE has been proven safe for skin in the medical realm and even meets the sanitary requirements of the FDA on food-contacted materials.


How does the SmartKlean Laundry Ball compare to using Soap Nuts?
The concept behind soap nuts are great and the results are similar but there are a few differences. The most obvious difference is that the laundry ball is much easier to use. There are two different ways of using soap nuts. One way is to place the soap nuts in a small bag and use it for about 5 loads until they are done, and then you have to switch the soap nuts again (if you remember to do so). The other way is to liquify the soap nuts through somewhat of a lengthy process. The laundry ball is a much less complicated method of washing. Just drop the ball in the washer with the clothes and you may even leave it in there for the next load. Soap nuts also sometimes require warm or hot water to wash effectively. Our laundry ball cleans washes all fabrics effectively in cold water, saving money on water and energy. Additionally some of our customers that have switched from soap nuts to SmartKlean have reported that the laundry ball washes clothes more thoroughly. We believe this is due to the agitation caused by the shape and weight of the laundry ball. This mechanical action is an ‘extra boost’ that soap nuts do not provide.

There are claims online that laundry balls are a scam and either do not work, or do not wash really clean – is this true?
Some laundry balls are less effective, and sometimes ineffective. Not all laundry balls are created equal. We’ve found that some laundry balls contain detergent and others are filled with inert ‘imitation’ ceramic pellets. Numerous tests and reviews show that the SmartKlean laundry ball is a high quality product that washes just as effective or in some cases even better than detergent.

Once the ball is no longer usable, how can I dispose of it? Is it recyclable?
All the components within the laundry ball (ceramics and magnets) are natural earth minerals and of course, 100% biodegradable. The exterior shell case is made up of recyclable thermoplastic elastomer which is a number 7 plastic. Please find a recycling program that accepts this type of plastic for recycling in your area. If you cannot find a recycling program that accepts #7 plastics, we will happily accept returns so that we may ensure their proper disposal. As a reward for your efforts and environmental responsibility we will offer a 25% off discount and free shipping on your next laundry ball purchase! Please ship to:

ATT: Recycle
SmartKlean
2039B NW 1st Place
Miami, FL 33127

Not satisfied with your SmartKlean Laundry Ball?
We want you to be absolutely thrilled with your purchase. If your experience is not what you expected, please read the troubleshooting tips below for help. Most issues have simple solutions. If you are still not satisfied after trying our troubleshooting tips and would like to request a refund, please contact us and we will immediately provide return instructions.

FAQ

For Ease of Use Type CTRL+F to Search for a KEYWORD. (Command + F for Mac users).
A search bar will appear on the top or bottom corners of your browser.

Laundry Ball Troubleshooting

divider

As amazing and effective the SmartKlean Laundry Ball is, it’s not a magic solve-all solution for everyone.  Sometimes, it just needs a little help. First off it’s not your fault and don’t blame the laundry ball, either. Second, we are here to  help! Below are some solutions to common problems that may occur. If you don’t see your particular situation, we welcome any questions about your experience with the laundry ball. You can reach us through our contact page or on our Facebook Page.

First, please go through this checklist to make sure you are using the Laundry Ball correctly:

Do not overfill the washer: the laundry ball will work more efficiently with more agitation and room to work. We recommend a 3/4 load or less.

Do not use heat (warm or hot setting) with the laundry ball as this may decrease the lifespan of the ceramics.

The laundry ball is not designed to remove stubborn stains. Check laundry for stains before washing. Many stains need pretreatment. Use
SmartKlean Stain Remover or your favorite stain remover in conjunction with the laundry ball. Inspect wet laundry before drying to be sure stain has removed. Heat may set in stain.

For your safety, the laundry ball does not contain bleaching agents. Natural whitening aids are recommended for whites. We recommend 1/4 cup of hydrogen peroxide (3% found in pharmacies).


See how to use section for more tips.

If you are following these instructions and are still having problems, please read the section below carefully:


Clothes not getting clean? Stains stay on? Musty odor?
You have hard water!

The laundry ball does work in hard water, however there are some rare cases where the mineral/ph combination will keep it from working properly. When our customers tell us their clothes are not getting clean, we suggest they go buy some  Borax, Baking Soda, Calgon, RLR or White King (all cheap, so don’t worry). Do this no matter what laundry cleaning product you use, because even detergent will not get your clothes clean unless you use a hard water softener in extreme cases. Some of the big detergent brands add fragrances specifically to trick you into thinking your clothes are coming out cleaner and hide the musty mineral odor that is invariably on your clothes.

Borax and Baking soda are the cheaper options and we feel they provide the best results for laundry. Just add a 1/2 cup of borax or baking soda per full load. Washing soda may also be used. These products can be found in the detergent aisles throughout most grocery stores. These simple ingredients are natural, inexpensive and can be used for multiple purposes in the home. Read our blog post on hard water for more information:
Hard Water? Use Borax!

My washing machine smells strange, as does my laundry – why is that?
If you have hard water, the laundry ball may need a booster. See hard water section above. If you do not have hard water, this may be caused by old detergent residues. Before you started using the SmartKlean laundry ball, you probably used detergent. Soap residues have stuck to the soap dispenser and to the inside of the pipes in your washing machine, causing them to clog up slowly and cause mold. This may be the cause of the unpleasant smell. It is strongly recommended to give the washing machine a thorough cleansing to remove detergent residues from your washer.  Check out our how to use page for instructions on how to clean your washing machine or you may download the printable version by clicking on the PDF link on the top right corner of this page. 

Some of my laundry is coming out with dark or black stains – why is that?
Before you started using the SmartKlean laundry ball, you probably used detergent. Soap residues have stuck to the soap dispenser and to the inside of the pipes in your washing machine, causing them to clog up slowly and cause mold. Mold is then accumulated in different areas, but particularly the rubber  seal on the door (HE front loaders). Since the laundry ball is  not using any harsh stain-removing ingredients, the  mold ends up on the fabrics and becomes difficult to remove. It is strongly recommended to give the washing machine a thorough cleansing to remove detergent residues from your washer. Check out our how to use page for instructions on how to clean your washing machine or you may download the printable version by clicking on the PDF link on the top right corner of this page.
 

 

facebook
twitter
wordpress
youtube

Site Map | Distributor LoginSmartKlean® 2011 All Rights Reserved. | Privacy Policy | Terms of Use

tumblr-icon
GBB Seal member

SmartKlean
is a certified
green business
.

divider
SmartKlean-As-Seen-On-Footer2